Assistant General Manager

About the role

The Assistant General Manager supports daily operations within the Dining & Retail Division at DFW Airport. This role is designed for someone who excels in a fast-paced environment, enjoys leading teams, and balances operational execution with exceptional guest service.

Key Responsibilities

• Support daily operations to ensure efficiency, organization, and execution throughout all shifts.
• Aid in opening, closing, staffing coverage, and operational flow during high-volume periods.
• Help deliver a fast, friendly, and professional guest experience by supporting service standards, resolving guest concerns, and maintaining a welcoming environment for travelers.
• Assist with recruiting, training, coaching, and developing team members. Support accountability, employee engagement, and a positive team culture focused on teamwork and performance.
• Partner with leadership to ensure proper staffing levels are maintained. Support hiring initiatives, onboarding, scheduling, and shift coverage as needed.
• Ensure compliance with company policies, safety standards, food safety guidelines, cash-handling procedures, and airport operational requirements.
• Assist with inventory management, ordering, minimizing waste, and maintaining operational efficiency to support business goals.
• Quickly address operational challenges, staffing gaps, guest concerns, and service issues while maintaining professionalism and urgency in a fast-paced environment.

What We're Looking For

• Leadership experience in restaurant, retail, hospitality, or high-volume customer service environments
• Strong communication and team development skills
• Ability to multitask and lead under pressure
• Hands-on leadership style with strong operational awareness
• Flexible schedule, including mornings, evenings, weekends, and holidays
• Strong sense of urgency, accountability, and professionalism

Why Join Paradies Lagardère?

• Career growth opportunities within a global organization
• Competitive benefits package including medical, dental, and vision
• Paid time off and holiday premium pay
• 401(k) program
• Employee recognition programs
• Dining and retail discounts
• Transportation and parking assistance

Qualifications

This position requires a minimum of 2 years of relevant experience in a leadership role within a similar industry. A degree in hospitality, business administration, or a related field is preferred but not required.