Assistant General Manager

Responsibilities

• Lead by example with a strong, positive presence – especially when upper management is not in the building.
• Supervise daily operations to ensure excellence in food quality, service, cleanliness, and guest satisfaction.
• Direct and support proper staffing level, floor coverage, and team performance.
• Work on the floor Wednesday-Sunday, focusing on staff support and guest experience (including peak weekend shifts).
• Aid service during shoulder periods while maintaining leadership presence during peak hours.
• Maintain a clean, safe, and well-organized facility including all equipment and workspaces.
• Ensure every guest receives attentive, friendly, and timely service.
• Team Leadership & Staffing
• Oversee and work alongside all Front of House team members.
• Lead training and development for new hires and ongoing team growth.
• Support and collaborate with the General Manager during all shifts.
• Reinforce company policies, procedures, and systems consistently.
• Provide coaching, feedback, and document performance concerns as needed.
• Service & Product Standards
• Ensure all Over Easy service standards are executed consistently.
• Oversee food presentation, accuracy, quality, and ticket times.
• Maintain strong knowledge of all menu items, ingredients, and recipes.
• Ensure responsible alcohol service, including ID checks and compliance.
• Monitor both FOH and BOH execution to maintain brand standards.
• Guest Experience
• Create a welcoming, energetic environment for every guest.
• Handle guest feedback and resolve concerns quickly and professionally.
• Recognize and engage with regulars, VIPs, and large parties.
• Oversee reservation and POS systems to ensure smoother operations.
• Work Environment
• Maintain a clean, safe, and compliant workplace at all times.
• Ensure all health, sanitation, and safety standards are met.
• Create a positive, respectful, and fun culture for the team.
• Keep morale high and foster a team that genuinely enjoys what they do.
• Protect and maintain the Over Easy brand – from music to atmosphere to team energy.
• Financial & Operational Support
• Assist with food and beverage cost controls.
• Support labor management, including timely cuts and accurate tracking.
• Aid in end-of-day processes and reporting.
• Utilize systems such as Paylocity, Restaurant365, Toast POS, and Office 365 to drive results.
• Communication & Presence
• Lead daily pre-shifts and communicate expectations clearly.
• Maintain a consistent and reliable attendance record.
• Complete manager logs, reports, and required documentation.
• Communicate effectively with managers, team members, and ownership.
• Problem-solve and handle employee or guest issues with professionalism and urgency.

Qualifications

• Minimum 1 year of restaurant management experience with a team of 10+.
• Maintain valid Certified Food Protection Manager and Title 4 Manager certifications.
• Able to communicate clearly with teammates and leadership.
• Able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Able to work in a standing position for extended periods of time.
• Maintain exceptional hygiene and grooming standards.
• Able to work in a fast-paced environment.
• Passionate about hospitality, team development, and guest experience.
• Hightly organized with strong decision-making skills.
• A clear and effective communicator.
• Detail-oriented with a hands-on leadership style.