Assistant General Manager

Job Overview

The Assistant General Manager supports the overall leadership and daily operations of the hotel, with direct oversight of key departments including Rooms and Food & Beverage. This role partners closely with the General Manager to drive operational excellence, financial performance, and exceptional guest experiences. This position plays a critical role in executing business strategies, developing department leaders, and ensuring alignment with OTH Hotels Resorts’ standards, policies, and service culture. This position requires strong operational knowledge, leadership capability, and the ability to manage multiple departments in a fast-paced environment.

Job Responsibilities

• Operational Leadership & Department Oversight

• Oversee daily operations of Rooms and Food & Beverage departments to ensure service excellence and efficiency.
• Support the General Manager in executing operational strategies and achieving performance goals.
• Ensure all departments operate in alignment with company standards and brand expectations.
• Step in as acting General Manager in their absence as needed.

• Financial Performance & Budget Management

• Aid in developing and managing operating and capital budgets.
• Monitor departmental performance, expenses, and labor costs.
• Support forecasting and financial planning initiatives.
• Implement cost-control measures while maintaining service quality.

• Guest Experience & Service Excellence

• Ensure high levels of guest satisfaction across all departments.
• Address escalated guest concerns and resolve issues promptly and professionally.
• Promote a culture of hospitality and service excellence throughout the property.

• Team Leadership & Talent Development

• Supervise, coach, and develop department heads and team members.
• Conduct performance evaluations and support employee development programs.
• Assist in recruiting, onboarding, and retention of staff.
• Foster a positive, collaborative, and high-performing work environment.

• Sales, Marketing & Revenue Support

• Support development and execution of marketing plans for Rooms and Food & Beverage.
• Assist in driving revenue growth through operational and service initiatives.
• Participate in sales efforts, community engagement, and promotional activities.

• Food & Beverage & Operational Support

• Support menu development, merchandising, and operational standards within F&B.
• Aid in creating operational tools including purchase specifications, recipes, and portion controls.
• Ensure proper staffing levels and scheduling across departments.

• Administrative & Compliance Oversight

• Maintain knowledge of PMS and POS systems and ensure proper utilization.
• Support contract negotiations, vendor management, and lease updates as needed.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Maintain open communication with employees and leadership teams.

Job Requirements

• Education:

• A high school diploma or equivalent required.
• An associate degree required.
• A bachelor’s degree in Hospitality, Business Administration, or a related field preferred.

• Experience:

• 3–5 years of progressive hospitality management experience.
• Demonstrated experience overseeing Rooms and/or Food & Beverage operations required.

• Skills And Abilities:

• Strong leadership and team development capabilities.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong customer service orientation with a service-first mindset.
• Knowledge of PMS and POS systems and hotel operations technology.
• Strong organizational skills with high attention to detail.
• Ability to make quick, effective decisions in high-pressure situations.
• Financial acumen including budgeting, forecasting, and cost control.
• Knowledge of Food & Beverage operations, including menu development and merchandising.
• Ability to manage multiple priorities and departments simultaneously.
• Commitment to upholding company values, vision, and operational standards.

• Certifications:

• No required; hospitality certifications preferred.

• Travel Required:

• Participation in community events, industry meetings, and local business engagement activities as needed.

• Physical Requirements:

• Ability to stand, walk, and move throughout the property frequently.
• Occasional bending, kneeling, and lifting up to 50 lbs.
• Ability to work in both indoor and outdoor environments.