Assistant General Manager

Responsibilities

• Maintain budgeted occupancy and gross profit goals for calendar year
• Supervise and oversee productivity of office team in GM’s absence
• Initiate organized applications to ensure better inventory/sales management
• Manage unit inventory to include all Notices, MTM fee assignments, discounted renewal options, NCH “special” terms, and complementary unit cleanings at time of renewal; alert GM to unit stats daily as needed
• Ensure proper processing of all rental paperwork from audit of terms to OSCAR accuracy, to consolidated and accurate filing
• Liaison for GM at all properties as needed to ensure site follow-through
• Proactive attention and contact with guests requiring special care or management support/decision making to resolve conflict quickly
• Minimize all excess labor costs, product/supply waste, organize all purchases in conjunction with GM recommendations; ensure daily attention to all cost issues
• Initiate Operational System goals to promote superior rental quality
• Support Sales Team efforts by onsite visits to rent negotiate/relationship build
• Audit furniture & houseware billing; ensure extras are removed, ensure OSCAR billing is prompt and accurate; bring any cost variances to GM’s attention
• Ensure effectiveness with daily attention to unit inspections for needed enhancements, cable equipment pick up, organized guest departures and timely unit pick up’s as directed by GM
• Attend weekly Sales Meetings and Operations Meetings
• Support all immediate GM initiatives
• Voice opinions and promote team morale and high energy level by example
• Coach and support all office positions

Requirements

• Motivated self-starter with a drive to succeed in a Team environment
• Well spoken with strong presentation and communication skills
• Honest, hardworking, reliable, and organized individual who can multi task
• Bachelor’s Degree is ideal
• Management experience is preferred
• Able to motivate, inspire and lead teams to make sales goals
• Experience in relocation, property management, or real estate industry is a plus
• The ability to speak a second language fluently is a plus
• Moderate mathematical and basic computer skills are a necessity
• Able to offer & implement creative solutions in the selling process, operations, customer service and employee issues
• The employee must be able to climb stairs to inspect apartments prior to move in if needed

Benefits

• Competitive Base Salary + Annual Performance Based Bonus: $77,000 - $87,000
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)