Assistant General Manager

Responsibilities

• Ensures performance indicators meet or exceed client and corporate expectations.
• Ensures division goals and objectives are met or exceeded.
• Ensures subordinate staff are well trained and being successful.
• Ensures all company policies and procedures are in place and being followed.
• Ensures the company vision, values and culture are understood, communicated and promoted throughout operations.
• Ensures liquidated damages are kept to a minimum and failures are corrected.
• Develop and maintain a positive employee and labor relations.
• Directly oversees operations department managers.
• Trains and mentors a future successor for backfill.
• Successfully manages the Operations Department annual budget.
• Affords responsibility of the General Manager during his/her absence.
• Assists with daily operations, vehicle maintenance, and scheduling, and ensures adherence to safety standards and company policies.
• Assists with budgeting and cost control while helping to meet Key Performance Indicators (KPIs) to ensure profitability and compliance with contracts.
• Promotes a strong safety culture for both personnel and passengers, ensuring that all company safety standards are upheld.
• Provides guidance to operations staff and assists the General Manager in long-term strategic initiatives.
• Maintains positive relationships with clients, stakeholders, and customers.

Qualifications

• Talent Requirements: High School diploma or equivalent; college degree preferred.
• Experience: 3-5 years of recent, relevant experience managing fixed-route.
• Certifications according to local contract as required.
• Knowledge of State and Federal regulations as well as company policies and procedures.
• Experience in development of runs, shift bids and run cuts.
• Strong organizational skills.
• Strong analytical skills.
• Strong communication skills including written and verbal.
• Ability to work independently and be a self-starter.
• Strong supervision skills with ability to lead others to success.
• Ability to develop solutions to challenge through planning and implementation.
• Ability to write and speak English.