Assistant General Manager
About the role
The Assistant General Manager (AGM) is a senior member of the leadership team, and as an extension of the General Manager, is responsible for driving an exceptional experience for both members and associates. This position plays a crucial role in developing teams, creating a culture of accountability through the lens of our core values, and enhancing strong member communities.
Responsibilities
- Foster core values
- Hiring/onboarding
- Creating a culture of accountability
- Professional development of team
- Recognition
- Career pathway
- Performance management
- Host weekly Tactical meetings
- Set the Table for the Member Experience
- Real time coaching/role modeling
- Modeling core values
- Daily walks / club eyes
- Labor efficiency
- Surprise & Delights
- Front lines set up for success
- Memorable Moments training
- Act as an extension of the General Manager
- Member issues / behavior
- Associate / ER issues
- Trainings
- Creating a culture of accountability
- Assigned champion (roles vary by club)
- Accountability Pulse Survey
- Associate turnover
- Internal promotions
- Performance metrics/training comp
- Friendliness
- Cleanliness
- Interactions / Engagement metrics
- Consolidated financial performance
Desired Skills
- Talent Development
- Team Accountability
- Hospitality Service
- Labor Optimization
- Difficult Conversation Management
- Profit and Loss (P&L) Management
- Staff Meetings
- Data Analysis
- Team Coaching
- Time Management
- Financial Acumen
Pay
Salary range: $100,000-$120,000. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.
Benefits
Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates. You may also visit: https://careers.midtown.com/about-us/benefits/
Benefits
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates. You may also visit: https://careers.midtown.com/about-us/benefits/
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Schedule
Not specified
Benefits
Not specified