Assistant General Manager

About the role

As an Assistant General Manager, you’ll play a vital role in leading daily restaurant operations while developing the skills and experience to advance into a General Manager role.

Responsibilities

• Lead restaurant operations during assigned shifts to deliver a great guest experience
• Support department areas such as Guest Experience, Kitchen Operations, and People Development
• Ensure team members deliver exceptional hospitality, maintain organized service areas (Front Counter, Drive-Thru, McCafé), and execute promotions effectively
• Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures
• Aid in hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team
• Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery to turn challenges into positive experiences
• Monitor performance metrics, set goals, and provide feedback and coaching
• Manage inventory, cash control, and operational systems to support profitability
• Promote a positive work environment that upholds our culture of respect, teamwork, and accountability
• Partner with the General Manager to identify opportunities for operational and people improvement

Requirements

Previous experience in people management and training, strong leadership, communication, and interpersonal skills, proven ability to manage operations, inventory, and financial records, excellent customer service and problem-solving skills, including experience resolving escalated guest issues, ability to uphold and enforce company policies and standards, restaurant or food service experience preferred.

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

We Offer

• Predictable, flexible schedules that fit your life
• A leadership-focused culture built on teamwork and accountability
• Recognition for great work and career milestones
• Growth opportunities in leadership, business management, and people development
• Education benefits through Archways to Opportunity, including:
• Free high school diploma program
• College tuition assistance
• English language learning
• Career advising and development resources
• Exclusive partnership with Colorado Technical University (CTU) — earn associate, bachelor’s, or master’s degrees with reduced or fully covered tuition

What We Believe

Here, your effort counts, your leadership is valued, and your growth is supported—whether you’re leading shifts today or preparing for a restaurant management career tomorrow.