Assistant General Manager

Job Summary

The position provides managerial and administrative leadership to operate one franchise-owned restaurant in the Lake Elsinore area under the direction of the General Manager.

About the Role

This is the 2nd person in charge reporting to the General Manager and, when the General Manager is absent, is the top manager present in the designated restaurant and is accountable for the restaurant and operations at those times.

Responsibilities

• With the General Manager, responsible for managing the restaurant, including oversight over all store operations from production to guest service areas;
• Direct the work of team members, both managers and crew;
• Assist General Manager as necessary to ensure restaurant meets performance expectations;
• Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with crew members;
• Aid General Manager with designated people processes, including but not limited to: recruiting, interviewing, onboarding and training managers and crew; assessing the work of crew and providing performance feedback/evaluation and assigning training/development plans; preparing recommendations to support hiring, and employee status changes such as promotions or terminations; conducting performance reviews for all crew, and making hiring decisions in special situations approved by General Manager;
• Provide an environment that fosters continuous employee development, learning and teamwork; set the example through coaching and personal development planning;
• Analyze restaurant labor and crew capability needs for crew under direction of General Manager; prepare and set weekly schedules, including days and hours of work, for all crew; ensure schedules are legally compliant and meet company practices;
• Manage inventory levels to meet operating needs and budget; prepare inventory forecasts and ordering recommendations for General Manager approval, and ensure related activities are coordinated (e.g., receiving deliveries); perform trend analysis on food costs to inform planning;
• Assist General Manager with Business Planning and Community Engagement as may be Required;
• Ensure food safety is always maintained and in accordance with procedures; ensure team members understand their role and are up to date on training and procedures;
• Perform and assign maintenance activities to ensure restaurant meets or exceeds standards of excellence (proactive planning, cleanliness, procedures); collaborate with General Manager to ensure coverage at all times and troubleshooting emergencies;
• Monitor and implement legal compliance measures in the restaurant;
• Appraise team members’ (both managers and crew) productivity and efficiency for the purpose of recommending promotion, termination, or other change in status to General Manager;
• Work with team members (both managers and crew) in the operation of the restaurant on as needed basis, often concurrent with performing managerial duties;
• Other duties as assigned.

Requirements

• High School or GED required;
• Demonstrated experience leading a team in in a fast-paced managed environment;
• Strong leadership skills with the ability to coach and mentor team with professional maturity;
• Must possess strong business acumen, be independently motivated, assertive, and possess ability to delegate effectively;
• Achievement oriented with strong organizational, interpersonal and problem-solving skills;
• Strong oral & written communication skills; English language proficiency; an ability to communicate in a second language;
• 1-3 years customer service management experience or US military service;
• Ability to work full time with variable hours including early mornings, evenings, weekends and/or holidays.

Qualifications

• High School or GED required;
• Demonstrated experience leading a team in in a fast-paced managed environment;
• Strong leadership skills with the ability to coach and mentor team with professional maturity;
• Must possess strong business acumen, be independently motivated, assertive, and possess ability to delegate effectively;
• Achievement oriented with strong organizational, interpersonal and problem-solving skills;
• Strong oral & written communication skills; English language proficiency; an ability to communicate in a second language;
• 1-3 years customer service management experience or US military service;
• Ability to work full time with variable hours including early mornings, evenings, weekends and/or holidays.

Skills

• Customer Service Management Experience;
• Leadership Skills;
• Business Acumen;
• Team Coaching;
• Performance Evaluation;
• Legal Compliance;
• Inventory Management;
• Food Safety;
• Team Leadership;
• Problem Solving;
• Communication Skills;
• Second Language Proficiency.

Benefits

N/A

Pay

N/A

Schedule

N/A

Equal Employment Opportunity

Ajayi Hospitality Group Inc. (The Company) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Reasonable Accommodations

Reasonable accommodations may be available under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.