Assistant General Manager

About the role

The Assistant General Manager (AGM) oversees center performance across various departments including bowling, arcade, food and beverage, bar, and events. They are responsible for driving sales through strong hospitality, guest engagement, and sharp service standards. The AGM also manages hourly teams, financials, and executes company initiatives and promotions.

Responsibilities

• Own center performance across bowling, arcade, food and beverage, bar, and events on every shift
• Drive sales through strong hospitality, guest engagement, and sharp service standards
• Hire, train, coach, and schedule hourly teams across all departments
• Manage daily financials including cash handling, labor, COGS, and inventory
• Stay visible and active during peak shifts including nights, weekends, and holidays
• Execute company initiatives, promotions, and operational improvements in partnership with the GM

Requirements

• 3 to 5 years of progressive leadership experience in hospitality, restaurant, or high-volume operations
• Proven ability to drive sales and operational performance across a multi-department environment
• Experience training and developing department-level managers
• A floor-first management style; you lead by being present, not by directing from a distance
• Financial acumen including labor forecasting, cost control, and direct P&L impact
• Flexible availability including nights, weekends, and holidays

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Ability to work flexible hours including evenings, weekends, and holidays

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Proficient in Microsoft Office Suite

Benefits

Lucky Strike Entertainment offers a comprehensive benefits package including medical, dental, and vision plans, wellness resources, 401(k) retirement plans, employee stock purchase programs, employee assistance programs (EAP), vacation and holidays, and additional perks such as bowling, Boomer's, and Waterpark discounts, retail discounts, event discounts, and more!

Pay

$65k-75k

Schedule

Nights, weekends, and holidays are common, requiring flexibility.