Assistant General Manager

Responsibilities

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• About 5-10 coaching hours per week
• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

DNA/Competencies

• Establishes and holds high standards.
• Creates and embodies KidStrong culture.
• Takes initiative.
• Sets tone through actions.
• Stays focused on the KidStrong goals.
• Goal-oriented and high-performing.
• Upholds KidStrong Values; creates a vision for others.
• Communicate and ensure the transfer of knowledge.
• Approaches others in a tactful manner.
• React well under pressure.
• Treat others with respect and consideration.
• Accepts responsibility for own actions.
• Follows through on commitments.
• Engaging, Fun, Likable.
• High Energy, Clear & Easy to Understand.
• Develops and nurtures relationships
• Focuses on developing self and others
• Prioritizes and plans work activities; Develops realistic action plans.
• Sets goals and objectives
• Uses time efficiently
• Plans for additional resources
• Organizes or schedules other people and their tasks
• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; Listens and gets clarification
• Demonstrates group presentation skills; Participates in meetings.
• Writes clearly and informatively; Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively; Able to read and interpret written information.
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Gives and welcomes feedback.
• Encourages exploring of different perspectives to reach common goals and objectives.
• Has a growth mindset; Sees every opportunity as one to learn from.
• Comfortable calling an audible; continuing or adjusting the play after the audible is called.
• Embraces innovation and a quickly changing landscape. Best Idea Wins!

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance