Assistant General Manager

About the role

We are seeking an Assistant General Manager to join our dynamic team in the restaurant industry. This role offers competitive starting pay, flexible schedules, health benefits, and a 401k plan. The ideal candidate is dedicated and ambitious, ready to lead and deliver exceptional service.

Essential Responsibilities

• Lives People First promise by welcoming, including, growing, and celebrating each team member, and consistently exhibiting PRIDE values.
• Create a great energy in the restaurant and set the team up for success.
• Empower the team through “Yes I Can” and communicate effectively with regular huddles.
• Cook off and motivate the Shift Leaders and crew members.
• Recruit and develop top-grade talent.
• Demonstrate commitment to goals and inspire others to deliver excellent performance.
• Recognize the team with U-Rock and Fresh, Friendly and Fast recognition tools.
• Create great guest experiences by serving as a role model and creating memorable guest experiences.
• Coach WOW service and create a welcoming work environment.
• Takes actions to solve and celebrate guest feedback.
• Regularly observe the team and operations from the guest perspective and celebrate or coach accordingly.
• Helps to bring the brand to life in the restaurant.
• Supports the Restaurant General Manager’s efforts in the community with local marketing and events.
• Supports company-wide promotions, product launches, and product samplings.
• Helps the team execute local promotions.
• Responsible for executing Krystal 9 operating systems.
• Aids in developing sales forecasts and schedules to ensure Quality, Service, and Cleanliness are met.
• Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals.
• Executes operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift.
• Maintains Brand operating standards for product procedures, cleanliness standards, and service expectations.
• Maintains a safe, sanitary, and appealing environment for everyone.
• Complies with health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Identifies and troubleshoots problems related to restaurant equipment.

Required Knowledge, Skills And Abilities

• Excellent people leadership and guest service skills.
• Effective communication with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Availability to work all shifts, weekends, and holidays.

Education And Experience

• High school diploma or equivalent.
• Minimum of 1-2 years management experience.

Physical Demands

• Ability to lift up to 50 pounds of force frequently.
• Carry products/boxes and miscellaneous items weighing no more than 50 pounds.
• Handle product preparation.
• Kneel and follow proper lifting procedures.
• Lift for product preparation, stocking, and inventory.