Assistant General Manager

Essential Responsibilities

• Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
• Develops a great energy in the restaurant and sets the team up for success
• Empowers the team through Yes I Can
• Communicates effectively and engages the team in regular huddles
• Cooks and motivates the Shift Leaders and crew members
• Recruits and develops top grade talent
• Demonstrates commitment to goals and inspires others to deliver excellent performance
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools

Create Great Guest Experiences

• Serves as a role model to create memorable guest experiences
• Coaches WOW service and creates a welcoming work environment
• Takes actions to solve and celebrates guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

• Helps to bring the brand to life in the restaurant
• Supports the Restaurant General Manager’s efforts in the community with local marketing and events
• Supports company-wide promotions, product launches and product samplings
• Helps the team execute local promotions

Business Planning

• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Executes Krystal 9 operating systems
• Develops sales forecast and schedules to ensure Quality, Service and Cleanliness will be met
• Marks and schedules to ensure Quality, Service and Cleanliness will be met
• Maintains inventory efficiencies to create product (truck) orders
• Evaluates food costs
• Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
• Implements and follows up on operations and financial action plans
• Analyzes sales and labor results throughout and after each shift
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

• Absolutely must be able to lift up to 50 pounds of force frequently to move objects
• Must be able to carry products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Consistently lifts for product preparation, stocking and inventory
• Absolutely must be able to kneel and follow proper lifting procedures
• Absolutely must be able to comply with health, safety, cleanliness, security and fire policies, standards and regulations
• Absolutely must be able to identify problems and conduct high-level troubleshooting for restaurant equipment