Assistant General Manager

About the role

We are seeking an Assistant General Manager to join our dynamic team in the restaurant industry. This role offers competitive starting pay, flexible schedules, health benefits, and a 401k plan. The ideal candidate is dedicated and ambitious.

Essential Responsibilities

• Lives People First promise by welcoming, including, growing, and celebrating each team member and consistently exhibiting PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results, and Exemplify Integrity).
• Create a great energy in the restaurant and set the team up for success.
• Empower the team through “Yes I Can” and communicate effectively with regular huddles.
• Coach and motivate Shift Leaders and crew members.
• Recruit and develop top-grade talent.
• Demonstrate commitment to goals and inspire others to deliver excellent performance.
• Recognize the team with U-Rock and Fresh, Friendly and Fast recognition tools.
• Serve those they lead through behaviors, actions, and decisions.
• Create great guest experiences by serving as a role model to create memorable guest experiences.
• Coaches WOW service and creates a welcoming work environment.
• Takes actions to solve and celebrates guest feedback.
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly.
• Brings the brand to life in the restaurant by supporting the Restaurant General Manager’s efforts in the community with local marketing and events.
• Supports company-wide promotions, product launches, and product samplings.
• Helps the team execute local promotions.
• Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals.
• Executes Krystal 9 operating systems and assists in developing sales forecasts and schedules.
• Maintains Quality, Service, and Cleanliness standards.
• Supports the Restaurant General Manager’s efforts in the community with local marketing and events.
• Supports company-wide promotions, product launches, and product samplings.
• Helps the team execute local promotions.
• Maintains Brand operating standards for product procedures, cleanliness standards, and service expectations.
• Maintains a safe, sanitary, and appealing restaurant environment.
• Absolutely essential to comply with health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Identifies and solves problems related to restaurant equipment.

Required Knowledge, Skills And Abilities

• Excellent people leadership and guest service skills.
• Effective communication with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.

Education And Experience

• High school diploma or equivalent.
• Minimum of 1-2 years management experience.

Physical Demands

• Able to lift up to 50 pounds of force frequently.
• Carry products/boxes and miscellaneous items weighing no more than 50 pounds.
• Handle product preparation.
• Kneel and follow proper lifting procedures.
• Lift for product preparation, stocking, and inventory.