Assistant General Manager

What You'll Do

As the Assistant General Manager, you'll lead hotel operations including Front Office and Grab & Go. You are responsible for creating ridiculously personal experiences for all hotel guests!

In collaboration with the Front Office Managers and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly and ensuring company culture and programs are supported and encouraged.

• Market ideas to promote business
• Reduce employee turnover
• Maintain revenue and payroll budgets
• Meet budgeted productivity while keeping quality consistently high

Some Of Your Responsibilities Include

• Lead a flock of hardworking Front Office department that seek to provide extraordinary guest experiences, while performing within financial guidelines.
• Aid General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
• Be visible in the public areas during peak times, greeting guests and offering assistance as needed; including Grab and Go area.
• Monitor quality of service in Grab & Go outlet.
• Work collaborately to plan, prepare and operate the Grab and Go efficiently and strategically.
• Maintain full compliance with all applicable local liquor laws and health and sanitation standards.
• Prepare and maintain required reports such as payroll, revenue, employee schedules, and training records, ensuring compliance with local and state certification requirements.
• Assist in menu planning and preparations.
• Work directly with outside companies that supply food, drinks, and equipment for the kitchen, bars, restaurants, and other areas.
• Place orders to maximize sales in Grab& Go.
• Analyze food and drink sales and costs, turn the numbers into a budget, and compare them with other IHG hotels to see what’s going well and what could be better.
• Responsible for pilot testing and implementation of new branded concepts.
• Develop strategies to improve existing F&B/ Grab & Go programs and operations to include operational standards, financial results and physical renovations.
• Build and innovate guest satisfaction programs for front desk.
• Aid in reservations and guest inquiries, when needed.
• Cook directly with FO and G&G employees, monitor and maintain property interfaces.
• Collaborate with the FO managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards, company culture and programs.
• Mentor, counsel, and discipline all employees along your departments.
• Indirectly responsible for supervising other hotel departments such as Security, Engineering, Housekeeping when needed.
• Addressing complaints and resolving problems.
• Planning, Assigning and directing work.
• Hire, train, schedule and support team members directly accountable to this position, to maintain the highest possible levels of team member morale and department efficiency.
• Ensure the posting of schedules for all department staff, complete and monitor payroll activities.
• Follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Tour the operating departments daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Inspect rooms regularly (weekly at minimum) with both the Housekeeping Manager, Property Engineer and GM.
• Conduct weekly one-on-one meetings and quarterly check-ins with all front office managers to ensure proper training, review of financials, goals, and operational performance.
• Develop managers for future advancement through proficiency training and corporate sponsored training programs.
• Aid in building a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Prepare and conduct all operational management interviews and follow hiring procedures.
• Review and approve all operating expenses, and hold a monthly financial review with all department managers, MODs and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Kimpton standard checkbook accounting procedures.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager.