Assistant General Manager

Knowledge and Responsibilities

• Support/Gathering information to develop store operation plans
• Help administer new product launching, promotions and seasonal events
• Order merchandise and ingredients
• Monthly inventory count through Excel
• Collect feedback for identifying local community and customer needs
• Learn and understand all company policies and provide suitable advice to employees
• Support manager to deliver any company wide communication to all employees
• Utilize WebPOS for measuring store revenue and operating performance, e.g. automated programs for work schedule, monthly performance report, quarterly business report, cash and product management program
• Manage POS and credit card system during operating business hours
• Main contact for catering and special orders
• Daily inventory count
• Help manage deliveries and inventory
• Support simple repairs in the store such as equipment and furniture
• Regularly inspect store to assure standards are maintained at all times
• Employee training: ensuring all employees are providing excellent customer service, being able to coach employees in a positive manner to improve
• Job delegation, enforcing duties as assigned
• Create employee work schedule for final review by General Manager
• Issue refunds for customers
• Initial claim issues, being able to report it to the right department
• Monitor, report, and take action on any incidents that occur
• Quality Control, Health Inspection, Inspection Checklist

Requirements

• Minimum High School Diploma/GED or Some College
• 2-4 years of food handling experience
• Detail oriented with excellent organizational skills and verbal and written communication skills
• Able to lift up to 50 lbs
• Time management, ability to prioritize
• Proficient on Point-of-Sale systems, currently Toast
• Understand the importance of cash handling and accuracy of transactions
• Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment
• Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture