Assistant General Manager

Position Summary

The Assistant General Manager supports the General Manager in the day-to-day operations of an entertainment and amusement location. This role is responsible for leading part-time staff, delivering an exceptional guest experience, and maintaining the operational, financial, and safety standards of the location. The Assistant Manager serves as a key leader on the floor and acts as the GM's primary backup in their absence.

Key Responsibilities

• Assist with interviewing, hiring, training, scheduling, and payroll of staff.
• Provide direction, feedback, and development support for part-time staff.
• Serve as the first point of contact for guest complaints and service issues.
• Oversee daily operations including openings, closings, and cash handling.
• Perform daily equipment inspections and assist with maintenance and merchandising.
• Ensure location appearance meets company and partner standards at all times.
• Monitor inventory and assist in the execution of the location business plan.
• Support the GM in achieving revenue and operating profit goals.
• Absorb scheduling, payroll, and compliance with all applicable employment regulations.
• Prepare and submit required reports as needed.
• Uphold company standards for employee conduct, dress code, and guest service.
• Participate in training programs and implement policies set by the GM or corporate office.
• Perform other duties as assigned by the General Manager or senior leadership.

Qualifications

• A high school diploma or GED is required.
• One to two years of prior supervisory or management experience, preferably in entertainment, amusement, or a related industry.
• Strong customer service skills with the ability to handle guest concerns professionally and effectively.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic proficiency in cash handling and daily reporting.
• Strong communication and organizational skills.