Assistant General Manager

Responsibilities

• Aid in recruiting, hiring, training, and developing a high-performing staff of Member Service Representatives to ensure proper staffing levels.
• Maintain scorecard performance of the staff to meet or exceed expected Key Performance Indicators (KPI) standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards with ongoing development, training, and coaching.
• Impact member retention by doing whatever it takes to deliver the "Wow 10-Member Experience."
• Assist and support the Managing Partner in various areas such as scheduling and labor management, member service resolution, resolving or escalating employee issues, lead generation, outreach efforts, new member sales, member integration, and supervision of front desk activities.
• Supervise club asset management, including inventory reconciliation, supply ordering, and club-related small equipment expenditures.
• Involvement and supervision in all front desk related activities.
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with the Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Qualifications

• Two years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively, including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optimal staffing levels, and controls overtime.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.
• Clear communication skills, demonstrating confidence.