Assistant General Manager

Responsibilities

• Aid in recruiting, hiring, training, and developing a high-performing team of members.
• Maintain and scoreboard the performance of the staff to ensure they meet or exceed expected Key Performance Indicators (KPI) standards.
• Lead by example by achieving personal and team performance targets.
• Manage team member performance standards through ongoing development, training, and coaching.
• Support and assist the General Manager in various areas including scheduling, labor management, member service resolution, issue resolution, lead generation, and outreach efforts.
• Drive new member sales and integrate members into all services and programs offered.
• Set and develop goals for team members, conduct regular staff meetings, and supervise club asset management.
• Involvement and supervision in front desk and Kid’s Crunch activities, ensuring daily cleaning checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools for operational support such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Requirements

• Two years of experience in fitness facility or customer service management.
• Experience in executing objectives quickly and effectively managing key KPIs.
• Experience leading or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optimal staffing levels, and controls overtime.
• Clear communication skills, demonstrating confidence.