Assistant General Manager

ESSENTIAL FUNCTIONS

• Hire, train, counsel and motivate strong departmental teams
• Develop departmental schedules to ensure staffing is adequate and within forecast and budget guidelines
• Aid in performing department forecasts
• Process accounts receivable and monitor the department budgets
• Check all daily reports and respond accordingly to findings
• Aid the GM with Accounting/EOM procedures
• Promote brand initiatives by ensuring all service standards, marketing programs, and guest experiences align with brand identity and consistently reflect the company's values and mission
• Ensure guest special requests are fulfilled
• Manage brand and OTA messaging platforms
• Update systems availability from cancelations and arrival and departure changes
• Maintain proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Ensure that an effective cash control system is in place and that all credit card and check cashing policies are followed
• Oversee GSS scores for the entire hotel and prepare action plans with departmental leaders for improvement
• Focus on employee morale and attitude to develop a culture where customer service is the focus and ensure an employee attitude of attentiveness and anticipation of guest needs
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Be present and actively oversee breakfast service on a regular basis
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Educate department heads on emergency procedures and ensure all employees are properly trained in these procedures
• Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
• Always have a friendly and welcoming demeanor when interacting with our guests
• Create employee engagement activities and reward recognition for outstanding efforts
• Develop and maintain hotel programs to assure that the Quality Assurance Program criteria are met
• Take a leadership role in all human resource related functions including coaching, counseling, and discipline, training, employee relations, safety, workers compensation and recruiting
• Participate in the MOD program. Working regular weekends will be required
• Carry out any reasonable request by management that I am capable of performing

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Pay

The salary range for this position is $72,000 to $80,000 annually.

Schedule

This company is an equal opportunity employer.

Work Location

In person