Assistant General Manager
The Job At-A-Glance
Our Assistant General Manager, Leasing are customer-centric mindset individuals, who are team builders and leaders who provides support, mentorship and direction to ensure a high level of Employee and Resident engagement.
Must be prepped to act as General Manager in their absence.
Staff Development and Leadership
Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
Aid the General Manager with the training, coaching, development and leadership of exceptional team members.
Property Administration
Aid Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors.
Prepare, respond and advise on all community aspects, including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
Financial Performance
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Perform lease processing and administration, to ensure accuracy of property management software.
Perform regular audits of property management software and leases as needed.
Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management.
Aid Manager to oversee monthly reports, budget targets, and variance reports as needed.
Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
Customer Experience & Sales
Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
Manage promotional material and property incentives meeting marketing and concession budget.
Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
Aid with attracting candidates both on and off campus, hiring new team members and improving employee retention.
Qualifications
A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.