Assistant General Manager
Chuze Fitness · El Paso, TX · 4 wk ago
On-siteCustomer Service$16.19/hrFull-time
Job Description
Pay Range: $16.19 - SXX.XX / hour; based on experience
Responsibilities
- Lead a team of 20-30 employees in customer service, cleanliness, and culture
- Collaborate with the General Manager to address employee concerns and provide guidance in difficult interactions
- Manage member billing inquiries and communicate with the team on fitness operations, maintenance, and troubleshooting
- Maintain cross-departmental communication and proficiency in fitness-related tasks
- Oversee daily operations, including staffing, inventory management, and member interactions
- Assist with recruitment and onboarding of new talent
- Ensure club quality assurance and complete opening and closing responsibilities
- Provide assistance with amenities, membership inquiries, and equipment functions
- Secure inventory processes by preparing for counts, ordering, and restocking products
Perks & Benefits
- 401(k)
- Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
- Accrued PTO, sick leave, and paid holidays
- Personal device stipend
- Free Chuze membership + 1 free gym membership to gift to a friend or family member
- Discounts on Chuze retail and smoothie purchases and through vendor partners
- Professional training and growth opportunities
- Team building events and annual parties
Qualifications
- 2+ years experience in customer service
- 2+ years experience leading a team
- Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
- Exceptional verbal and social communication skills with a teamwork-based mindset
- Excellent ability to provide a positive attitude and calm under pressure
- Excellent multi-tasking and handling shifting priorities skills
- Service-based attitude
- Ability to receive and deliver feedback
- Having extreme attention to detail
Physical Requirements
- Able to read, write, and speak clearly in English
- Touring the club: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Repetitive phone work, typing, and computer operations
- Able to lift at least 50lbs
Preferred
- High school graduate or GED
- Bachelor’s degree or currently continuing education
- Sports or fitness background
Additional Information
Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.