Assistant General Manager

Responsibilities

• Support the General Manager in developing a team of authentic Chuzers and uphold top-tier customer service, cleanliness, and an unbeatable culture.
• Set the standard for hospitality in every aspect of our operations and lead your team in creating an unforgettable experience for our members and guests.
• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours.
• Support your team in daily cleaning tasks throughout the club, membership sign-ups, retail displays and transactions, and serving smoothies (at clubs with Chuze Blends).
• Partner with your GM to develop the Operations and Kids Club Chuzers, recruiting incredible new talent for your team, and fostering continuous growth through authentic conversations, performance reviews, and coaching documentation.
• Guide your team through elevated member concerns and emergent facilities issues, determining the proper course of action and implementing improvements to minimize disruptions to member experience.
• Assist your GM in all aspects of your club's operations, labor management, turnover, and quality assurance.
• Maintain strong cross-departmental communication and rapport with fitness, maintenance, and Home Office departments and processes.
• Complete administrative tasks such as reporting, email management, club scheduling, and inventory maintenance.

Qualifications

• A high school graduate or equivalent.
• Two (2) or more years of team leadership or management experience.
• Two (2) or more years of previous customer service experience.
• Strong interpersonal and communication skills with the ability to cultivate a positive environment and develop a strong team.
• Effective problem-solving and critical thinking skills with strong attention to detail.
• Organized and accountable, able to set, reach, and prioritize goals.
• Able to work varied hours, weekends, and opening/closing shifts as needed.

Perks

• Free MAX Chuze Fitness membership + 1 Free membership for a family member or friend.
• Accrued time off and paid floating holidays.
• 401(k) Medical, Dental, Vision, and other supplemental insurance (with large employer contribution).
• Health Savings Account (HSA) with employer contributions.
• Flexible Spending Account (FSA).
• Discounts on all Chuze retail and Chuze Blends purchases.
• Chuzer Referral Incentive Program.
• Personal device stipend.
• Free First Aid/CPR and food handler certifications.
• Engaging and dynamic work environment with professional growth opportunities.