Assistant General Manager

Duties

• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, workorder, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary.
• Update notes within homeowner accounts in C3 (Complete Control of Communities) of all conversations/correspondence with homeowner.
• Affix agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Affix annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Maintain property files and unit files.
• Affix new homeowner welcome packets, if applicable.
• Affix key fobs, pool passes and process access keys.
• Affix ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Affix requests for proposals, repair quotes, insurance notification lists.
• Affix update of property fact sheets in C3.
• Affix homeowner CC&R violation letters and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Affix Associa corporate programs (website, portals, etc.) in accordance with General Manager direction, client enrollment, and local office protocol.
• Participate in Associa training including Associa University webinars, etc.

Requirements

• High School Diploma or GED Required.
• Associates Degree Required.
• Bachelor's Degree Preferred.
• 0 - 3 years of Community Association experience.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.