Assistant General Manager

BENEFITS

Competitive Salary!

Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!

401k with employer MATCH!

Paid PTO!

Uniforms Provided for most positions!

Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS

• Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities.
• Partner with GM to create a positive work environment.
• Serve as a support resource for front line staff in all departments.
• Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
• Plan, organize and delegate daily operational activities against forecasted business volume.
• Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
• Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
• Fulfill shift(s) as Manager on Duty as assigned.
• Provide management support and coverage in other areas of hotel (as needed).
• Conduct guest services meetings and ensure employees are kept informed.
• Train front desk/guest services, night audit staff on all Company and Brand standard programs.
• Train front desk/guest services, night audit, staff on rewards programs and requirements.
• Establish consistent Standard Operating Procedures.
• Ensure staff is in compliance with Company Appearance and Grooming standards, including .
• Ensure that the staff is in proper uniform including name tags and in good condition.
• Create work environment where staff are motivated, productive and positive.
• Track all of corporate accounts.
• Oversee smooth operation of breakfast service (as applicable).
• Perform other duties that may be assigned by Supervisor or Manager.

Specific Job Knowledge, Skills and Abilities

• A minimum of 2 years’ previous hotel operations and leadership experience, to include successful management of medium to large staff.
• Previous experience with a major hotel brand is a plus (i.e. Hilton, Marriott).
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Able to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office Suite.
• Familiar with operation of office equipment e.g.- copier, printer, facsimile machine etc.
• Must be able to work flexible shifts.
• Must be able to work without constant supervision.
• Required to work desk shifts as needed.

PHYSICAL DEMANDS

• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must be able to stand or sit for an extended periods of time.
• Use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee frequently is required to walk, climb or balance, talk and hear.
• May be required to regularly lift and/or move objects weighing less than or equal to 25 pounds and infrequently lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations.

QUALIFICATION STANDARDS

• High school education required.
• College degree preferred to support on-the-job effectiveness.
• Minimum one (2) years in a management role in a hotel required.
• Must be able to effectively lead a team.
• Available to work when needed, including weekends, holidays, and nights.
• Strong managerial skills required; demonstrated initiative, leadership and team building skills are essential.