Assistant General Manager
What You’ll Do
Support School Operations – Partner with the General Manager to help oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.
Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability.
Drive Customer Experience & Sales – Help maintain high customer engagement by educating families on the Aqua-Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.
Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.
Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates while helping maintain a positive, high-performing team culture.
Monitor Quality & Consistency – Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua-Tots brand and experience.
Support School Performance – Assist the General Manager in tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.
What We’re Looking For
- 1+ years of management experience (operations, hospitality, education, or retail preferred)
- Strong customer service and people leadership skills
- Someone who thrives on building teams, solving problems, and creating positive experiences
- Flexible availability to meet the needs of the school
- High School diploma or GED required; Bachelor’s degree preferred
- CPR certified & Certified Pool Operator (CPO) license (or willing to obtain — we’ll provide training)