Assistant General Manager

Primary Responsibilities

• Adhere to company standards and service levels to increase sales.
• Ensure all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitations standards and procedures and complying with health and legal regulations.
• Ensure consistent high quality food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Maintain accurate inventory and control cost of goods.
• Schedule and order food and supplies to minimize waste.
• Estimate food needs, place orders with distributor, and schedule the delivery of food and supplies.
• Be ServSafe certified and uphold all ServSafe guidelines.
• Complete weekly Food Excellence Self-Assessment.

Guest Service

• Ensure positive guest service in all areas.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operations

• Ensure a safe working environment for employees and guests to reduce the risk of injury and accidents.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.

Personnel

• Ensures all employees complete training.
• Communicate job expectations, plan, monitor, and enforce policies and procedures.
• Develop employees by providing ongoing feedback and establishing performance expectations.
• Prepare schedules and ensure that the restaurant is fully staffed for all shifts.
• Develop Crewmembers to become Shift Leaders and develop Shift Leaders to become Assistant Managers.

Accountabilities

• Maintain compliance with all state, local and federal regulations, as well as company policies and procedures.
• Perform loss prevention audits to ensure all laws are being followed.
• Uphold company’s purpose and values.
• Keep Restaurant General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Accomplish company goals by accepting ownership.
• Perform other duties and responsibilities as required or requested.