Assistant General Manager

Primary Responsibilities

• Adhere to company standards and service levels to increase sales.
• Ensure that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitations standards and procedures and complying with health and legal regulations.
• Ensures consistent high quality food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Maintain accurate inventory and control cost of goods.
• Schedule and order food and supplies to minimize waste.
• Estimate food needs, place orders with distributor, and schedule the delivery of food and supplies.
• Must be ServSafe certified and uphold all ServSafe guidelines.
• Complete weekly Food Excellence Self-Assessment.

Guest Service

• Ensure positive guest service in all areas.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operations

• Ensure a safe working environment for employees and guests to reduce the risk of injury and accidents.
• Completes accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.

Personnel

• Ensures all employees complete training.
• Communicates job expectations, plans, monitors, and enforces policies and procedures.
• Develops employees by providing ongoing feedback and establishing performance expectations.
• Prepares schedules and ensures that the restaurant is fully staffed for all shifts.
• Develops Crewmembers to become Shift Leaders and develops Shift Leaders to become Assistant Managers.

Accountabilities

• Maintains compliance with all state, local and federal regulations, as well as company policies and procedures.
• Performs loss prevention audits to ensure all laws are being followed.
• Upholds company’s purpose and values.
• Keeps Restaurant General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Accomplishes company goals by accepting ownership.
• Performs other duties and responsibilities as required or requested.