Assistant General Manager

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position

The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and profitable business performance, and a positive work environment for all employees. The AGM will oversee daily operations, manage staff, and ensure compliance with all health and safety regulations.

Key Performance Elements/Essential Functions

Operational Management

• Supports the GM in efficient and effective restaurant operations on a day-to-day basis.
• Affords assistance and compliance with all aspects of inventory, purchasing, receiving, and storage of Company-specified products.
• Ensures high standards of food quality and service.
• Ensures building, equipment, furniture, and fixtures are in good repair, clean, and regularly maintained.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM, manages and directs all aspects required within the restaurant.

Financial Management

• Affords assistance in managing the restaurant's labor, cost of goods, and overall budget, and makes the required adjustments to labor & schedules on a shift-to-shift basis without compromising the Guest experience.
• Maintains financial performance, including sales, expenses, and profitability.
• Affords assistance in inventory, purchasing, receiving, and storage of company-specified products.
• Affords assistance in providing an ability to drive sales through community engagement – become a presence in the community.
• Prepares regular reports on financial performance for the Operations Leadership Team and Restaurant Support Center.

Staff Management

• Clearly and consistently communicates all restaurant policies and procedures and holds team members accountable for compliance.
• Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
• The restaurant’s secondary point of contact for selecting, training, developing, and motivating team members to achieve operational excellence.
• A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Works with the GM to appropriately schedule FOH and BOH employees to ensure adequate coverage and that the labor budget is met.
• Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Set the standard for the restaurant through leadership by example.
• Ensures a safe and harassment-free environment for all Team Members and Managers.
• Resolves staff conflicts and handles disciplinary actions as needed.

Customer Service

• Provides exceptional customer service and promptly addresses guest complaints and concerns.
• Maintains a positive and welcoming atmosphere for guests.
• Maintains guest feedback and provides support to the GM to implement improvements based on feedback (Yelp reviews, OpenTable reviews, Guest emails, etc.).

Marketing and Promotion

• Works with the GM and Marketing Team to develop and implement marketing strategies to attract and retain guests.
• Executes company-wide promotional events and special offers.

Compliance and Regulations

• Ensures compliance with all local, state, and federal regulations, including labor laws and health codes.
• Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely.
• Implements and enforces company policies and procedures to ensure compliance.
• Ensures building, equipment, furniture, and fixtures are in good repair, clean, and maintained regularly.

Position Requirements

• Minimum of 2 years of full-service restaurant experience along with experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, restaurant manager, etc.) in a high-volume full-service restaurant concept.
• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
• Excellent interpersonal/listening/communication skills.
• Excellent problem resolution/guest recovery skills.
• Attention to detail and analytical skills.
• Experienced and proficient in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others in the community.
• Acts with integrity and treats others with respect.
• ServSafe certified.

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About the Role

Alma Nove is Hingham's premier waterfront restaurant inspired by a blend of flavors from Italy & the surrounding Mediterranean. Named after the Wahlberg family matriarch, Alma, & her nine (nove) children, the restaurant features an eclectic menu of antipasti, specialty pasta, fresh-off-the-boat seafood, & chops prepared on a wood-burning grill.