Assistant General Manager

Primary Responsibilities

• Knowledge to review and analyze P&L statement
• Provide GAS3 selling experience for DIY and DIFM customers
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process

Success Factors

• Friendly communication
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems

Essential Job Skills

• Necessary for Success as an Assistant General Manager
• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Work an assortment of days, evenings, and weekends as needed

Prior Experience

• Necessary for Success as an Assistant General Manager
• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education

• High school diploma or general education degree (GED), Bachelor’s degree in business or a related area

Physical Demands

• Walking or standing
• Talking and hearing
• Handling or feeling with hands and fingers
• Reaching with hands and arms
• Climbing or balancing
• Stooping, kneeling, crouching, or crawling
• Lifting and/or moving up to 50 pounds
• Lifting and/or moving up to 100 pounds
• Close vision, distance vision, color vision, depth perception, and ability to adjust focus
• Working inside; occasionally outside and exposed to various weather conditions
• Moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration
• Moderate noise level in the work environment

Work Environment

• Usually working inside
• Occasionally outside and exposed to various weather conditions
• Exposed to moving mechanical parts
• Exposed to high, precarious places
• Exposed to toxic or caustic chemicals
• Exposed to risk of electrical shock
• Exposed to explosives
• Exposed to vibration
• Moderate noise level in the work environment

Position Eligibility

• Eligible for sales commission based on individual or store performance

Benefits

• Comprehensive health and wellness benefits program

California Residents

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We Are An Equal Opportunity Employer

Equal opportunity employer