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Assistant General Manager /Assistant Patrao - Springfield VA

Nando's PERi-PERi North America · Springfield, VA · 3 wk ago
ManagementFull-time

About the role

Being an Assistant Patrão at Nando’s means stepping into the restaurant each day with Pride, Passion, Courage, Integrity, and Family at your core. You bring energy, fun, and focus to every shift—firing up Nandocas, supporting your Patrão, and helping deliver brilliant shifts that make our restaurants feel alive. You lead shoulder-to-shoulder, shaping the atmosphere, coaching in real time, and inspiring belief and confidence across your team. You are a culture carrier, a coach, and a catalyst for growth—helping Nandocas become their best selves, both inside and outside of Nando’s.

Key Focus Areas & Responsibilities

  • People — Grow, Inspire, and Lead the Restaurant Family

    • Bring Nando’s values to life across every shift.
    • Coach, motivate, and ignite Nandocas—connecting them to the restaurant vision and KPIs.
    • Support your Patrão in hiring, onboarding, and developing capable Nandocas; spotting potential early; and growing individuals into future Shift Leaders and managers.
    • Foster belonging, fairness, psychological safety, and team wellbeing—ensuring everyone feels welcome, supported, and empowered to shine.

  • Brand — Deliver a Fired-Up Nando’s Experience

    • Role-model hospitality excellence and coach Nandocas to create memorable customer experiences.
    • Ensure the full customer journey is delivered brilliantly—whether in-restaurant, takeaway, or delivery—protecting the primacy of the eat-in experience.
    • Maintain consistency of standards, complete quality checks, support customer recovery, and bring local and national marketing plans to life.

  • Commercial — Fuel Weekly Performance

    • Bring commercial KPIs to life on shift—managing labor to forecast, reducing waste, adjusting levers to protect speed and quality, and supporting your Patrão to drive sustainable sales.
    • Make smart, informed decisions that balance cost control and customer experience, helping grow the restaurant in a way that delights guests, uplifts Nandocas, and improves the bottom line.

  • Changing Lives — Make a Difference Every Day

    • Help create daily moments that change lives—building confidence, nurturing belonging, and giving opportunities to individuals others might overlook.
    • Support scheduling fairness, support wellbeing conversations, champion community partnerships, and help the restaurant deliver on sustainability goals such as reducing waste, recycling, and energy usage.

Scope & Span of Accountability

  • Operate with a weekly horizon while supporting elements of the annual plan.
  • Oversee deployment, rotate ownership, training cadence, coaching rhythms, and the day-to-day people processes that set the team up for success.
  • Lead shift excellence across all channels, elevate brand execution, and help convert weekly goals into real results.

Level Differentiators

  • You own the weekly rhythm, elevate shift performance, build capability through training and sign-offs, and improve KPIs through root-cause analysis.
  • You turn weekly plans into consistent execution—and create the conditions for Nandocas to thrive and become future leaders.
  • You lead in the Nando’s Way—bringing the spirit of Ubuntu into action—leading collaboratively, challenging with heart, and uplifting those around you.

What You Bring

  • 3-5 years of restaurant experience with shift leadership responsibilities;
  • Strong ER process executives;
  • Demonstrated ability to run peak shifts with pace and accuracy;
  • Experience supporting hiring, onboarding, and training of Nandocas;
  • Proven ability to maintain food safety, prep, and line checks;
  • Experience managing deployment, breaks, and shift routines;
  • Documented examples of supporting inventory, ordering, or scheduling;
  • Experience handling guest recovery and basic conflict resolution.

Education/Certifications

  • High school diploma or equivalent;
  • Serv Safe Manager required;
  • Allergen Awareness and Alcohol Safety certifications where applicable.

Physical Requirements

  • Able to independently lift up to 50lbs for an extended period of time;
  • Must be able to walk and/or stand for 8-10 hours per day;
  • Hand-eye coordination;
  • Reaching, bending, twisting, stooping;
  • Pushing and Pulling;
  • Lifting overhead;
  • Able to climb stairs in restaurants that have multiple levels.

Nandos North America

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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