Assistant General Manager (AGM) Family Entertainment

About the role

The Assistant General Manager is responsible for assisting the GM with various aspects of store operations, including sales, profits, staffing, image, and customer service.

Responsibilities

• Aid in sales and profit projections as outlined by corporate management.
• Achieve and exceed sales goals through efficient execution of Company policies and procedures.
• Supervise department managers to ensure compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources and resolve escalated issues.
• Maintain confidential information related to employee, company, and store topics.
• Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Maintain a pleasing store image by changing displays for better traffic flow.
• Create, prepare, and submit reports to corporate such as: Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Create managers' monthly schedule.
• Prepare and present store operations and personnel budget plans to Executive Management for review and approval.
• Write operations manuals to include day-to-day procedures to be followed by departments.
• Write performance evaluations and counseling notices to direct reports.
• Proactively support any promotional activities within the store and contribute to an effective working environment.
• Perform special projects and other miscellaneous duties as assigned by GM or Executive Management.

Customer Relations

• Interact with customers in a courteous and professional manner.
• Provide exceptional customer service by taking care of customer disputes and being readily accessible to customers.
• Inform customers of all services and specials available.

Human Resources

• Extend job offers to candidates considered for employment at store level.
• Develop a diverse, high-performance team by coaching, counseling, and mentoring.
• Review department timesheets for accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing

• Audit refund and/or credits against itemized sales from previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Create Daily Audit Report with sales information and auditing discoveries for executive management.
• Research problems discovered during audits.

Safety, Loss Prevention, and Procedural Compliance

• Administer IIPP procedures, Safety Program, and procedures.
• Curb internal and external theft.
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

Non-Essential Duties

• Contribute to improvement or more efficient and less expensive ways and means in store processes.
• Assist in the research and development of resources that create timely and efficient store workflow.
• Perform special projects and other miscellaneous duties as assigned by Executive Management.
• Maintain store IIPP and OSHA records.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to Executive Management for solution.
• Maintain good communication with all workers including outside contacts.
• Comply and maintain confidentiality of all company policies and procedures.

Qualifications

• Bachelor's degree from preferred but not required.
• 3+ years management experience in team building, sales development, strong operational skills within a fast casual theme concept.
• Ability to gain, demonstrate, and coach with operation knowledge.
• Ability to plan activities, set goals, effectively manage time and work.
• Show ability to consistently contribute to the overall improvement of team.
• Must have or be willing to obtain alcohol certification in compliance with local ordinance.

Benefits

• 401(k).
• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.