Assistant Front Office Manager

About Epicurean Hotel

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Overview Of The Role

The Assistant Front Office Manager plays a vital role in supporting the Front Office Manager by overseeing daily front office operations, which include the Front Desk Agents and Valet, Guest Services, and the Front Desk. This role ensures smooth front desk functions, delivers exceptional guest experiences, and maintains high service standards. The Assistant Front Office Manager will collaborate closely with the Front Office Manager to foster a culture of excellence, empower the team, and consistently exceed guest expectations. This individual will also serve as a role model, demonstrating professional behavior and leading the front desk team to success.

Requirements

• Associate’s degree in Hospitality Management or a related field is preferred.
• Two (2) years of Hotel Front Desk management experience.
• Exceptional customer service skills with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

Operational Management

• Oversee daily front desk operations.
• Act as Manager on Duty in the absence of the Front Office Manager.
• Monitor and manage guest check-in and check-out processes.
• Ensure the safety and cleanliness of the front desk and lobby areas.
• Perform other duties as assigned by the manager.

Staff Management & Training

• Assist in training staff on front desk procedures, service standards, and hotel systems.
• Lead and empower the front office team to deliver exceptional service.
• Assist in recruiting, interviewing, and hiring new front office staff.

Guest Services

• Ensure guest satisfaction by addressing and resolving issues promptly.
• Anticipate guest needs and deliver outstanding service.
• Work with other hotel departments to meet guest needs seamlessly.
• Actively review and respond to guest feedback across various platforms.

Knowledge & Confidentiality

• Maintain comprehensive knowledge of hotel amenities, room types, rates, and services.
• Ensure staff uphold guest confidentiality and adhere to training and information protocols.
• Assist with other related tasks as reasonably assigned by management.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to bend.
• Ability to lift and pull 50 lbs.
• Ability to communicate clearly.
• Corrected vision to normal range.
• Ability to drive/transport self and others.
• Ability to travel on occasion for meetings.
• Ability to work long hours as needed.

Mental Demands

• Make sound judgments quickly.
• Work on multiple tasks, making appropriate progress toward deadlines.
• Able to work independently, take direction, and provide direction to others.
• Manage differing personalities within the property, the resort, and the community.
• Maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Benefits

Full-time Associate Benefits

• Medical, Dental, & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401K Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistant Program (EAP)
• Jury Duty (May vary by state)
• Employee Discounts
• Employee Referral Bonus
• Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above-listed benefits, except for Medical Insurance and Holiday Pay.

On-Call Associate Benefits

• Employee Discounts
• Employee Referral Bonus
• Free meal for all full-service hotel employees