Assistant Front Office Manager

About the role

Join our team of elite hospitality professionals at the state-of-the-art KPMG Lakehouse in Lake Nona. KPMG Lakehouse boasts 800 single king-bed sleeping rooms, over 100,000 square feet of multi-purpose meeting space, and four unique food and beverage venues, including a 500+ seat three-meal venue featuring eight diverse culinary experiences.

Responsibilities

• Work with the Lobby Experience Manager to build, train, and develop a team of skilled individuals to service all facets of the participant lobby experience.
• Evaluate departmental staffing needs and creatively develop colleague schedules to ensure effective lobby coverage at all times on property.
• Work closely with other departmental leaders to address lobby experience opportunities quickly and efficiently, and develop and implement systems to proactively identify facility participant needs.
• Evaluate team member productivity within the department and identify opportunities to enhance colleague efficiencies and the participant experience through a personalized approach.

Qualifications

• A minimum of 2 years of progressive leadership experience in rooms management.
• Refined oral and written communication skills with the ability to communicate effectively with colleagues, participants, and facility business partners.
• Established experience as a team leader, with proven ability to strategically implement practices to achieve business goals.
• Computer literate and fully conversant with Microsoft Office software, including Word, Excel, and PowerPoint.
• Ability to adapt to various situations as they arise, display empathy in all interactions with colleagues and participants, and evaluate departmental practices to encourage collaboration and creativity among team members.

Benefits

• Industry-leading health, dental, vision, and life insurance plans.
• Generous paid time off policy for all full-time colleagues.
• Competitive 401K retirement savings company match after one year of service.
• 12 complimentary room nights annually at Hyatt properties worldwide.