Assistant Front Office Manager

About the role

To assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.

To ensure high levels of performance and motivate all the Front Office team members.

To be an SMI ambassador, an essential first or last contact for our VIP’s and group guests.

To maintain open lines of communication with all other hotel departments.

To maintain cleanliness, safety and order in all of his/her work areas and public area spaces.

To work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.

To work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.

To assist the Director, Front Office in various projects, completing assigned work in a timely and professional manner.

To assists in the leading of the Front Office Team including Royal Service, Front Desk, Bellman, Valets, Greeters, Lobby Greeters, Concierge and Business Center.

To check group bills daily for accuracy.

Responsibilities

• To assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.
• To ensure high levels of performance and motivate all the Front Office team members.
• To be an SMI ambassador, an essential first or last contact for our VIP’s and group guests.
• To maintain open lines of communication with all other hotel departments.
• To maintain cleanliness, safety and order in all of his/her work areas and public area spaces.
• To work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.
• To work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.
• To assist the Director, Front Office in various projects, completing assigned work in a timely and professional manner.
• To assists in the leading of the Front Office Team including Royal Service, Front Desk, Bellman, Valets, Greeters, Lobby Greeters, Concierge and Business Center.
• To check group bills daily for accuracy.

Requirements

Customer service experience a benefit

Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.

Strong communication skills to interact with all types of guests and employee situations.

Past managerial experience is preferred; demonstration of leadership qualities and skills is acceptable.

Ability to work under pressure and in guest contact areas and prioritize information quickly.

Qualifications

High school diploma or equivalent.

Previous experience in a hotel or similar industry.

Ability to work flexible hours, including evenings and weekends.

Skills

Customer service skills

Communication skills

Leadership skills

Time management skills

Benefits

100% paid for benefits by employer, 100% paid for by employer pension

Pay

Equivalent of $73,500 gross

Schedule

Full-Time