Assistant Front End Manager

Essential Duties and Responsibilities

• Ensure the highest level of customer service and courtesy is provided at all times.
• Work within company 5S efficiency standards.
• Ensure each associate asks each customer for an AdvantEdge Card.
• Ensure each associate smiles, acknowledges customers at the beginning and end of each transaction.
• Ensure each associate is aware of shrink-related items and how to control.
• Train and supervise all cashiers, bottle associates, and service clerks.
• Schedule associates and perform other administrative-like duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over/short policies are adhered to.
• Maintain an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
• Assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc).
• Ensure that all customer orders are rung accurately, efficiently, and in accordance with all corporate policies and procedures.
• Record and ensure timely correction of all pricing errors.
• Ensure that the Front End operation is kept neat, safe, clean, and in accordance with all company and state sanitation regulations.
• Maintain a neat, clean, and organized workstation, according to 5S standards, at all times.
• Ensure that all Front End merchandising racks (i.e.: cigarettes and candy) have adequate levels of merchandise and are kept neat and clean.
• Ensure that all Front End associates consistently work within company efficiency standards.

Minimum Qualifications

• Education and Experience: Not specified
• Physical Requirements: Not specified
• Equipment Used: Phone, Computer Applications, Calculator, Register, Cleaning tools, mop, broom, rake, and shovel, Floor Machine