Assistant Food and Beverage Director

About the role

The Assistant Director of Food and Beverage oversees and directs Banquets, Kitchen, Restaurants, In-Room Dining, Lounges, Stewarding, and other Food or Beverage related areas operated by Hyatt.

Responsibilities

• Responsible for short and long-term planning and the management of the Food and Beverage operations in the front and back of the house
• Develop and recommend the budget, marketing plans, and objectives and manage within those approved plans
• Implement and maintain F&B sales/marketing programs
• Direct and oversee the development of employees
• Hire, train, empower, coach, and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory, and budget for food and beverage operations
• Cook off with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Exercise quality control for both food and beverage
• Maintains Hyatt standards of service and ensures their implementation
• Performing daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• 5 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
• Service-oriented style with professional presentation skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concepts, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Experience implementing new F&B concepts
• Previous Assistant F&B Director experience preferred