Assistant Floor Manager

Restaurant Depot is a wholesale cash-and-carry foodservice distributor serving independent restaurants, caterers, and not-for-profits with competitive pricing, a wide selection, and daily availability across 150+ warehouses in 37 states.

About the role

The Assistant Floor Manager partners with the Floor Manager to maintain product freshness, drive sales, minimize losses, and deliver exceptional customer service in a fast-paced warehouse environment.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a safe working and shopping environment.
• Provide friendly, efficient customer service with sincerity, patience, and respect in all interactions.
• Respond to customer questions and requests promptly and effectively.
• Operate equipment (e.g., box cutters, knives, scales, compactors, hi-los, scooters, scissor lifts) following company and OSHA guidelines.
• Adhere to product handling procedures per company and HACCP policy with an “Always Fresh” mentality.
• Assist with product presentation, rotation, labeling, and replenishment.
• Maintain in-stock product availability and monitor inventory through frequent cycle counts.
• Develop and apply operational execution and product knowledge.
• Ensure consistent execution of department operating procedures in line with Corporate Audit standards.
• Use suggestive selling techniques to increase sales and secure additional revenue.
• Communicate code dating issues and shrink opportunities; monitor product quality to reduce shrink.
• Plan and prioritize work duties to accomplish all assigned tasks during the shift.
• Maintain high cleanliness standards, including cleaning, sweeping, and mopping as you go.
• Assist with interviewing, hiring, and scheduling needs.
• Comply with all local, state, and federal laws, and company guidelines; reinforce food safety and safety regulations.
• Report illegal activity, including robbery, theft, or fraud.
• Support general team members and assist in other warehouse areas as needed.

Requirements

• Ability to develop and train team members, build relationships, and utilize team skills effectively.
• Outstanding customer service skills.
• Effective management of warehouse operations.
• Clear, concise communication and active listening to understand and instruct team members.
• Proficiency in operating warehouse equipment.
• Ability to work in a fast-paced warehouse environment.
• Warehouse, retail, and/or customer service experience is a plus.
• Basic proficiency with handheld scanners, desktop computers, and calculators.

Physical Demands

• Walking/standing on concrete for up to 10 hours per day.
• Frequent turning, standing, reaching, stooping, and bending.
• Frequently pushing/pulling objects weighing 500 to 1,500 lbs.
• Frequently lifting/carrying objects over 60 lbs.

Work Environment

• Frequent exposure to cold/freezing temperatures.
• Equipment in motion, including forklifts, electric pallet jacks, and scooters.

Benefits

• Medical, vision, and dental insurance.
• Company-matched 401K.
• Vacation, sick, and personal PTO.
• Bonus opportunity.

Full-time, hourly position with 8-10 hour shifts and overtime.