Assistant Floor Manager

Restaurant Depot is a wholesale cash-and-carry foodservice distributor serving independent restaurants, caterers, and not-for-profits with competitive pricing, a wide selection, and daily availability across 150+ warehouses in 37 states.

About the role

The Assistant Floor Manager partners with the Floor Manager to ensure product availability, freshness, and customer relationships that drive sales and minimize losses. This full-time, hourly position involves 8–10 hour shifts with overtime.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a safe, pleasant shopping environment.
• Provide friendly, efficient customer service with sincerity, patience, and respect.
• Communicate effectively with customers and respond to questions promptly.
• Operate equipment (e.g., box cutters, knives, scales, compactors, hi-los, scooters, scissor lifts) following company and OSHA guidelines.
• Adhere to product handling procedures per company and HACCP policy, maintaining an “Always Fresh” mentality.
• Assist with product presentation, rotation, labeling, and replenishment.
• Monitor inventory levels through frequent cycle counts to ensure product availability.
• Maintain working knowledge of all warehouse equipment and operational execution.
• Execute department procedures consistently in line with Corporate Audit standards.
• Use suggestive selling techniques to increase sales.
• Communicate code dating issues and shrink opportunities; monitor product quality to reduce shrink.
• Plan and prioritize work duties to accomplish all assigned tasks during the shift.
• Maintain high cleanliness standards, including cleaning, sweeping, and mopping.
• Assist with interviewing, hiring, and scheduling needs.
• Comply with all local, state, and federal laws, and company guidelines; report illegal activity.
• Support general team members and assist in other warehouse areas as needed.

Requirements

• Ability to develop and train team members, build relationships, and utilize team skills effectively.
• Outstanding customer service skills.
• Effective management of warehouse operations.
• Clear, concise communication and active listening.
• Proficiency in operating warehouse equipment.
• Ability to work in a fast-paced warehouse environment.
• Warehouse, retail, or customer service experience is a plus.
• Basic proficiency with handheld scanners, desktop computers, and calculators.

Physical Demands

• Walking/standing on concrete for up to 10 hours per day.
• Frequent turning, reaching, stooping, and bending.
• Frequently pushing/pulling objects weighing 500–1,500 lbs.
• Frequently lifting/carrying objects over 60 lbs.

Work Environment

• Frequent exposure to cold/freezing temperatures.
• Equipment in motion (e.g., forklifts, electric pallet jacks, scooters).

Benefits

• Medical, vision, and dental insurance.
• Company-matched 401K.
• Vacation, sick, and personal PTO.
• Bonus opportunity.