Assistant Floor Manager

About the Role

The Assistant Floor Manager works closely with the Floor Manager to ensure all available products are out for sale, maintained with strict freshness policies in accordance with Company direction and HACCP Guidelines, and to develop relationships with customers that drive sales goals, minimize losses, and provide mutual benefits.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant, safe working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Operate equipment (e.g., box cutter, knives, scales, compactor, hi-los, scooters, scissor lifts) according to company and OSHA guidelines.
• Follow basic product handling procedures in accordance with company and HACCP policy, maintaining an "Always Fresh" mentality.
• Assist with product presentation, rotation, labeling, and replenishment.
• Ensure in-stock position of available products while monitoring inventory levels through frequent cycle counts.
• Maintain working knowledge of all warehouse equipment.
• Ensure consistent execution of all department operating procedures in accordance with Corporate Audit.
• Utilize accomplished selling skills to secure additional sales and use suggestive selling techniques to increase product sales.
• Communicate code dating issues and shrink opportunities, and monitor product quality to reduce shrink.
• Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks.
• Maintain high cleanliness standards, including washing, cleaning, sweeping, and mopping.
• Assist the department manager with interviewing, hiring, and scheduling needs.
• Adhere to all local, state, and federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs; report all issues and illegal activity, including robbery, theft, or fraud.
• Assist general team members and in other areas of the warehouse as needed.

Requirements

• Ability to develop and train team members, build relationships, and utilize skills of team members most appropriately.
• Ability to provide outstanding customer service.
• Ability to manage warehouse operations effectively and efficiently.
• Ability to communicate clearly, concisely, and understandably, and listen attentively to others, understand material, and provide instructions to team members.
• Ability to operate all equipment necessary to perform the job.
• Ability to work in a fast-paced warehouse environment.
• Warehouse, retail, and/or customer service experience is a plus.
• Must be able to perform basic functions on a handheld scanner, desktop computer, and calculator.

Physical Demands

• Walking/standing on concrete up to 10 hours/day.
• Frequently turning, standing, reaching, stooping, and/or bending.
• Frequently pushing/pulling objects 500 to 1,500 lbs.
• Frequently lifting/carrying objects more than 60 lbs.

Work Environment

• Frequent exposure to cold/freezing temperatures.
• Equipment in motion (forklifts, electric pallet jacks, scooters).

Benefits

• Medical, Vision, Dental Insurance.
• Company Matched 401K.
• Vacation, Sick & Personal PTO.
• Bonus Opportunity.

Job Ref #: eee98593-ab01-4f91-a302-3d4044e4a21c
Date Posted: 2024-12-03