Assistant Floor Manager

Restaurant Depot is a wholesale cash-and-carry foodservice distributor serving independent restaurants, caterers, and not-for-profits. We provide targeted customers with the right products at competitive prices, in the quantities they need, seven days a week across 150+ warehouses in 37 states.

About the role

The Assistant Floor Manager partners with the Floor Manager to ensure all available product is merchandised, maintained under strict freshness policies (HACCP Guidelines), and to build customer relationships that drive sales, minimize losses, and deliver mutual benefit.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant, safe working and shopping environment.
• Provide friendly, efficient customer service by demonstrating sincerity, patience, and respect in all interactions.
• Communicate effectively with customers and respond to questions and requests promptly.
• Operate warehouse equipment (box cutters, knives, scales, compactors, hi-los, scooters, scissor lifts) according to company and OSHA guidelines.
• Follow product-handling procedures in line with company and HACCP policy, adhering to an “Always Fresh” mentality.
• Assist with product presentation, rotation, labeling, and replenishment.
• Ensure product availability while monitoring inventory through frequent cycle counts.
• Maintain working knowledge of all warehouse equipment and operational execution.
• Execute department operating procedures consistently in accordance with Corporate Audit standards.
• Use suggestive selling techniques to increase sales and secure additional revenue.
• Communicate code-dating issues and shrink opportunities; monitor product quality to reduce waste.
• Plan and prioritize work duties to accomplish all assigned tasks during the shift.
• Maintain high cleanliness standards, including cleaning as you go (washing, sweeping, mopping).
• Assist the department manager with interviewing, hiring, and scheduling needs.
• Adhere to all local, state, and federal laws, company guidelines, and food safety/safety regulations; report issues such as theft or fraud.
• Support general team members and assist in other warehouse areas as needed.
• Perform essential functions of the position with or without reasonable accommodation.

Requirements

• Ability to develop and train team members, build relationships, and utilize team skills effectively.
• Ability to provide outstanding customer service.
• Ability to manage warehouse operations efficiently.
• Strong communication skills: clear, concise, and understandable; active listening and ability to instruct team members.
• Ability to operate all necessary warehouse equipment.
• Ability to work in a fast-paced warehouse environment.
• Warehouse, retail, and/or customer service experience is a plus.
• Proficiency with handheld scanners, desktop computers, and calculators.

Physical Demands

• Walking/standing on concrete for up to 10 hours per day.
• Frequent turning, standing, reaching, stooping, and bending.
• Frequent pushing/pulling of objects weighing 500 to 1,500 lbs.
• Frequent lifting/carrying of objects over 60 lbs.

Work Environment

• Frequent exposure to cold/freezing temperatures.
• Equipment in motion (forklifts, electric pallet jacks, scooters).

Benefits

• Medical, vision, and dental insurance.
• Company-matched 401K.
• Vacation, sick, and personal PTO.
• Bonus opportunity.

Schedule

Full-time, hourly position with 8–10 hour shifts and overtime availability.