Assistant Field Operations Manager, Veterinary - VIP Petcare

About the Role

The Assistant Field Operations Manager is responsible for all aspects of operations and oversight of the field office and clinics, leading effective operations through Leadership Competencies. This position reports to the VIP Petcare team.

Responsibilities

• Manage all field office operational issues, including administration, facilities, and inventory.
• Assist with recruiting, hiring, training, disciplining, and evaluating staff at a specific location.
• Manage office and clinics as directed.
• Establish, build, and maintain relationships with host location staff and animal outreach groups within the field office oversight.
• Communicate regularly with the Field Operations Manager to ensure consistency in service delivery and execution of operational policies and procedures.
• Collaborate with the Field Operations Manager on business opportunities pertaining to partner locations.
• Live company competencies and reinforce the brand promise with partners, pet parents, and team members.
• Communicate marketing programs to staff and ensure marketing materials are printed for use.
• Travel to community clinics as needed to drive business, including occasional overnights.
• Travel to headquarters or other field offices to participate in business initiatives.
• Support and participate in weeknight and weekend clinics, as well as working on rigs.
• Perform other duties or functions as assigned or requested.

Requirements

• High School Diploma or equivalent is required; post-secondary degree in business administration, management, or operations is preferred.
• Experience with basic Human Resources principles, basic Accounting/Math principles, and operations management implementing best practices is required.
• Experience and comfort with pets of all sizes and temperaments, including handling and lifting animals as necessary, is preferred.
• Any suitable combination of education and experience will be considered.

Skills

• Knowledge of business and management principles.
• Knowledge of principles and processes for providing customer service.
• Independent judgment and decision-making skills.
• Detail-oriented, ensuring accurate and reliable work product.
• Strong verbal and written communication skills.
• Strong ability to work with cross-functional teams to direct and lead company initiatives and goals.
• Strong organizational, problem-solving, and analytical skills.
• Ability to switch focus rapidly in a fast-paced environment.
• Basic computer skills, including Microsoft Office, time and attendance/HR software, and scheduling databases.

Working Conditions

• Must be able to work prolonged periods in the field, including 12–14-hour days.
• Must be able to work weekends, varied weekdays and times, and occasional overnights.
• Travel as needed, approximately 20-30%.

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Benefits

At Tractor Supply and Petsense by Tractor Supply, full-time and part-time Team Members are offered a comprehensive total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, such as adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.