Assistant Facility Manager
About the role
Rising Star Corp is seeking a motivated, organized, and detail‑oriented Assistant Facility Services Manager / Quality Assurance and Safety Coordinator to support daily operations across multiple commercial and government facilities. The position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment. Candidates currently working in medium‑large custodial organizations are encouraged to apply. This role manages six janitorial supervisors across four states.
Responsibilities
- Operations and Customer Relations
- Respond to customer requests, questions, and complaints within a 2‑4 hour response time.
- Conduct customer walk‑throughs to evaluate service quality and address concerns.
- Develop and implement corrective action plans for ongoing service issues.
- Build and maintain positive relationships with customers through regular communication and follow‑up.
- Pursue opportunities for additional contracts, special projects, and service expansions.
- Operations Administration
- Review, verify, and assist with employee payroll.
- Create and coordinate schedules for specialty floor care and other project work.
- Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM.
- Update site log books annually and ensure required documentation remains current.
- Monitor and approve supply orders while maintaining appropriate inventory levels.
- Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files.
- Quality Assurance
- Train, mentor, and provide ongoing guidance to field supervisors.
- Conduct semi‑annual employee performance evaluations.
- Perform routine quality control inspections at customer facilities.
- Prepare and distribute quality control reports to customers and supervisors.
- Ensure corrective actions are completed promptly and documented appropriately.
- Promote continuous improvement in service quality and operational efficiency.
- Safety Responsibilities
- Conduct quarterly employee safety meetings.
- Maintain records of workplace accidents, incidents, and near‑miss events.
- Ensure all employees complete required safety and compliance training.
- Train employees on company safety procedures, proper equipment usage, and contract scope of work.
Requirements
- Previous experience in janitorial operations, facilities management, quality assurance, or operations management preferred.
- Strong leadership and supervisory skills.
- Excellent customer service and conflict resolution abilities.
- Strong organizational and time‑management skills.
- Ability to prioritize multiple projects in a fast‑paced environment.
- Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus.
- Valid driver’s license with the ability to travel between customer locations.
- Ability to work flexible hours, including occasional evenings and weekends, as business needs require.
Skills
- Commercial janitorial industry experience.
- Experience managing multiple locations and field employees.
- Knowledge of quality assurance programs and safety compliance.
- Experience with payroll review, scheduling, inventory management, and employee training.
Pay
Annual Salary: $52,000 – $56,000
Other Allowance: $200 per week travel budget
Access to a company mobile phone, laptop, and other technology as needed.
Benefits
- Medical Insurance
- Paid Vacation
- Paid Sick Days
- Paid Holidays
- Workers Compensation
- Social Security Benefits
- Unemployment Insurance
Schedule
- Full‑Time position
- 1st Shift, 3rd Shift, Weekends
- Frequent travel required; relocation not required
Reporting Structure
Reports to the Facility Services Manager (Custodial/Janitorial).