Assistant Facility Manager

About the Role

This Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio.

Responsibilities

• Work with the Facility Management team to handle routine facility-related operations, including creating, managing, and verifying work orders.
• Manage and clear work order flags, and coordinate with maintenance technicians and third-party providers.
• Plan, schedule, coordinate, and assign all frequency and work-type maintenance activities using industry and client best practices.
• Communicate KPI and SLA requirements in a timely way and partner to identify service delivery improvements and savings.
• Manage third-party contractors/vendors with respect to work order completion.
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience.
• Ensure appropriate and prompt follow-up with customers, technicians, and vendors.
• Interface with vendors, providing direction and information to ensure excellent coordination and execution of work within the client environment with minimal disruption.
• Provide vendor coaching on Corrigo.
• Manage operations to mitigate operational risk.
• Maintain the overall integrity of the CMMS (Corrigo) and support the account team in proper system use and configuration to meet internal and client objectives.

Requirements

• 3-4+ years’ experience with facilities management and managing CMMS/Work Order applications.
• Superior customer service skills and a strong orientation to provide an exceptional customer experience.
• Proficient in MS Office, with strong written, verbal, and people skills.
• Must be proficient in Excel spreadsheets and capable of customizing administrative reports.

Preferred Qualifications

• Ability to multitask and work without direct supervision.
• Ability to plan and manage work under time constraints.
• Undergraduate degree preferred, or equivalent experience.