Assistant Facility Manager

Job Type: Full time, Exempt/Non Exempt.

About the role

As an Assistant Manager, you’ll support the Facility Manager in overseeing the daily operations of the automotive repair facility. This role is responsible for helping drive operational performance, supporting team development, managing workflow, and ensuring a high level of customer service. The Assistant Manager helps monitor key business metrics, assist with employee coaching and development, and provide leadership and operational support to ensure efficient shop operations and a positive customer experience.

Responsibilities

• Support daily shop operations, including financial performance, expenses, inventory, and workflow.
• Monitor business results and help drive productivity, revenue, and profitability goals.
• Supervise and coach Service Advisors and other team members to meet performance and customer service expectations.
• Partner with the Facility Manager on employee development, performance management, and policy compliance.
• Resolve customer concerns and maintain a high level of customer satisfaction.
• Promote safety compliance and assist with incident investigations and corrective actions.
• Help ensure the location meets operational, customer service, and business objectives.
• Partner with the Facility Manager to drive customer satisfaction, employee engagement, productivity, volume, revenue, gross profit, and overall business performance.

Requirements

• High school diploma, GED, and/or technical school certification required.
• Valid driver's license required.
• At least 1 year of experience working with automotive or truck systems.
• Ability to analyze financial and operational data, identify opportunities and risks, and make sound business decisions.
• Proven leadership, teamwork, and relationship-building skills.
• Strong communication skills with the ability to work effectively with employees, customers, business partners, and leadership.
• Results-driven and able to perform in a fast-paced environment while handling multiple priorities and challenging situations.
• Work environment involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight). Frequent standing and walking. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

Qualifications

• Bachelor’s Degree preferred.
• Previous supervisory or management and/or project management experience.
• Customer service and sales experience.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (conf