Assistant Facilities Manager

About this job

As an Assistant Facilities Manager at JLL, you will oversee comprehensive facilities operations for commercial properties while ensuring world-class appearance and exceptional operational standards. This role requires strong leadership, thorough communication, and strategic coordination of teams and vendors to deliver seamless facility services with minimal disruption to client operations. You'll play a crucial part in developing innovative programs and processes that reduce operating costs while increasing productivity and client satisfaction, directly contributing to JLL's reputation for excellence in facility management and transformative real estate solutions.

What your day-to-day will look like

• Provide direction and information to facilities staff and service providers to ensure excellent coordination and execution of work within client environments
• Coordinate and schedule maintenance activities while ensuring appropriate follow-up with customers and stakeholders
• Develop and implement innovative programs, processes, and procedures that reduce short- and long-term operating costs while increasing productivity
• Manage vendor performance during normal and off hours, including weekends when necessary for continuous operations
• Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations
• Identify, develop scope, and execute short and long-term projects to support client goals and operational excellence
• Perform periodic quality assurance inspections to ensure site scope services and SLAs are achieved
• Perform timely and accurate CMMS system management for in-house staff and outside contractors

Required Qualifications

• Bachelor's Degree in Business Management, Engineering, or equivalent combination of experience and education
• 2+ years of relevant facilities management experience
• Strong leadership and relationship building skills with proven customer service record
• Knowledge of industrial facilities management operations, safe work practices, accounting, CMMS, and building systems
• Excellent verbal and written communication skills with ability to influence others through persuasive communication
• Strong organizational skills and collaborative style with focus on follow-through to completion
• Proficiency in MS Office applications

Preferred Qualifications

• Certified Facility Manager (CFM), Facility Management Professional (FMP), or Sustainability Facility Professional (SFM) designations
• Experience with vendor performance management and contract scope translation
• Knowledge of safety incident reporting, pre-task planning methods, and safety culture implementation
• Experience with business intelligence data analysis for service level improvements
• Ability to identify and escalate facility service issues with significant occupant impact

Location: Onsite