Assistant Facilities Manager

What this role involves

JLL has an exciting opportunity for an Assistant Facilities Manager to support our client's high rise facility. In this role, you will provide customer service to clients while directing the site’s vendors & contractors delivering facilities management services in a professional office environment. You will achieve the expected level of service delivery as described in the Service Level Agreements and measured by KPIs.

What your day-to-day will look like

• Oversee the site maintenance and facilities services including janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the scope of the site.
• Manage facility management vendors to ensure they arrive on time and know where on the site to perform their duties.
• Manage all work order performance within Corrigo to ensure work orders are completed effectively & timely per the service level agreements.
• Ensure compliance with all health and safety, environment, and risk management policies and procedures in conjunction with the site manager(s).
• Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety, reception, and mail services
• Support the site manager(s) in the implementation of short and long-term projects to maintain the facility.
• Proactively develop and manage client relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed key performance indicators.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Carefully coordinate internally with other teams which may include client meetings, conferences, and food services.
• Support the implementation of innovative programs and processes that reduce short- and long-term operating costs and increase productivity.
• Aid the account team in achieving and exceeding financial targets and key performance indicators.
• Aid with the annual budgeting and forecasting processes for the site/s as well as understanding & interpreting monthly spend reports (actual vs. budget, variance, etc.).
• Manage vendor work orders, invoices, and payments through the Corrigo (CMMS) & financial management technologies.
• Help develop and approve the annual capital plan for each building, interfacing closely with the client.

Required Qualifications

• Associate's or Bachelor’s degree in Facilities, Property, Business or related field desirable.
• Minimum 2 years facility / property management / assessment / operations experience or in a related field.
• Proficient in a range of information technology tools and platforms.
• Knowledge of standard commercial real estate, business and accounting practices.
• Understanding of financial impact of building concerns (expense and capital planning).
• Basic understanding of Facility Management concepts and technical knowledge of building systems.
• Proven track record of excellent internal and external customer service.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook).

Preferred Qualifications

• Experience managing facilities within financial services, banking or related industry.