Assistant Facilities Manager

Associate Facilities Manager – JLL What this job involves: As an Associate Facilities Manager on our Performance team, you'll serve as the operational backbone of our facilities management technology ecosystem. This role combines systems administration expertise with strategic facilities support, focusing on computerized maintenance management systems (CMMS) and facility service request processes. You'll be instrumental in ensuring seamless operations across client portfolios by maintaining system integrity, generating critical performance analytics, and enabling teams to deliver exceptional facility services. Your work directly impacts operational efficiency, client satisfaction, and JLL's ability to provide data-driven facility management solutions. What your day-to-day will look like: Administer and optimize the JLL Corrigo work order system, ensuring data integrity, proper configuration, and maximum system capability to meet internal and client objectivesProduce monthly, quarterly, annual, and ad-hoc reports analyzing work order activity, scheduled maintenance, service level compliance, labor metrics, project status, and incident trendsServe as the Subject Matter Expert for your assigned portfolio, resolving CMMS-related questions, troubleshooting support issues, and training new and existing users on system features and best practicesPlan, schedule, and coordinate frequency-based maintenance activities using industry and client best practices, collaborating with Facility Managers to achieve tactical goals and objectivesDevelop and deploy inspection, assessment, and audit forms while maintaining comprehensive system documentation, creating new materials as needed and updating existing resourcesManage the MRO parts ordering process for assigned teams, optimize preventive maintenance auto-ordering capabilities, and collect data to enhance maintenance programsInterface with vendors, call center operations, and facilities staff to ensure seamless work execution with minimal client disruption, while coaching vendors on Corrigo system utilization Required Qualifications: 3+ years of experience in Facilities managementMinimum 5 years of experience managing CMMS/work order applications with demonstrated expertise in performance analytics and data analyticsUndergraduate degree or equivalent experience in facilities management, operations, or related fieldHighly proficient in MS Office Suite with advanced Excel skills for data analytics, manipulation, and reportingDemonstrated process orientation with strong data-driven skill sets and superior aptitude for technology systemsExceptional written and verbal communication skills with proven ability to provide outstanding customer service and collaborative supportStrong organizational abilities with capacity to multitask, plan work under time constraints, and operate independently without direct supervisionProven track record maintaining system and data integrity while complying with client standards, specifications, and best practices Preferred Qualifications: Experience with JLL Next Generation Maintenance systems and processesProficiency in SmartSheet, MS SharePoint, and data visualization tools for enhanced reporting capabilitiesBackground in physical inventory management and MRO supply chain coordinationExperience developing and configuring system notification messages, print formats, and communication mechanismsFamiliarity with call center operations and escalation management processesKnowledge of the Corrigo Data Governance Process and OVID user provisioning systemsExperience training diverse audiences including account teams, client staff, and vendor partners Location: Remote Shift: 08 Hour Day - 1st Shift/Morning Shift (United States of America)