Assistant Executive Housekeeper - Hilton Garden Inn GR

Position Summary

As an Assistant Executive Housekeeper you would be responsible for assisting the Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. Also, must take charge when the Executive Housekeeper is not available.

Essential Functions

• Greet all guests in a friendly, positive manner.
• Ask questions of guests and make personal connections to make them feel they are welcome and valued.
• Train Housekeepers and Laundry Team Members as required.
• Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and brand.
• Discipline Team Members as needed, according to Suburban Inns’ policies.
• Avoid sacrificing Suburban Inns standards while completing at least two rooms per hour.
• Print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts.
• Assign hallways and extra tasks.
• Collect and store all lost and found items as soon as they are recovered.
• Enter all clean rooms into the computer system.
• Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly.
• Clean rooms, public areas, and assist with laundry as needed according to Suburban Inns and brand standards.
• Inspire rooms to ensure the cleanliness exceeds Suburban Inns and brand standards.
• Inspect for safety issues and report any maintenance issues to the maintenance department.
• Report any special room issues (i.e., damage, smoke, pets, etc.) to the Guest Service Manager, AGM, or GM for charges to be applied.
• Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper.
• Ensure that all standards set by Suburban Inns and brand are being followed at all times.
• Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked.
• Maintain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered.
• Exhibit regular and recurrent attendance records.
• Follow all Suburban Inns Processes.

Position Requirements

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.
• Formal Education and Job-Related Experience: This position requires a minimum of six months job-related experience.
• Licenses, Training, and/or Certifications Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire).

Work Schedule

Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.

Uniform and Appearance Guidelines

• Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
• Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.

Pay

$21/hour. PLUS an extra $2.00/hour for hours worked on weekends (Friday at 3:00 pm until Sunday at 11:59 pm) Can be used as a paid internship

Benefits

• Hotel and restaurant discounts.
• Earned Paid Time Off for ALL Team Members.
• Insurance (health, vision, dental, life) for full time Team Members.
• Flexible schedules.
• Holiday Pay.
• 8 hours of paid volunteer time per year.
• Advancement and professional growth opportunities.
• Monetary recognition program.
• Monetary referral program.
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations).