Assistant Executive Director

Position Summary

The Assistant Executive Director (AED) supports the Executive Director with planning, implementing, and evaluating all operations and manages the community's day-to-day operations, including P&L responsibility and serving as the community's sales leader and HR point of contact.

Key Responsibilities

• Afford direct oversight over the front desk staff, including training, supervision, and staff development.
• Support recruiting efforts across all departments, creating and maintaining a highly functioning team environment.
• Oversee all hiring, promotions, disciplinary actions, and termination of employment of employees with attention paid to consistency in the selection and retention of quality personnel.
• Lead new hire onboarding initiatives.
• Assist in providing leadership for staff and residents; proactively solve problems and issues.
• Afford oversight of preventative maintenance systems and programs, and frequent inspections.
• Maintain a high degree of resident satisfaction through consistently delivering high-quality services.
• Ensure resident records and charting are current and up to date.
• Foster creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible.
• Maintain positive working relationships with all residents, resident family members, employees, and the business community.
• Comply with all local, state, and federal regulations and focus on creating a safe working and living environment.
• Understand the community's care regulations and support the resident care program.
• Execute the renewal-retention program with existing residents.
• Manage the community’s budget and cash flow, maintaining accountability, aggressively anticipating, and minimizing negative budget variances and deficits.
• Participate in “in-house” sales activities, including prospective resident tours and special events.
• Act as the second property contact for the Cogir Senior Living corporate staff, maintaining positive relationships.
• Afford assistance in maintaining current departmental policies, procedures, and licenses per company, federal, state, and local requirements.

Requirements

• Candidate qualifications include a bachelor's degree in business, human services, gerontology, or a related field.
• At least five (5) years of experience in retirement housing, hospitality, or healthcare management in a leadership role, preferably in a business office, operations, or HR capacity.
• Successful history of building sales and meeting financial goals.
• Knowledge of various computer systems, including CRM, ATS, HRIS, and computer applications, is preferred.
• Keen attention to detail, ability to manage time effectively, strength in initiative, and problem-solving skills.
• Excellent communication skills and the ability to motivate.
• A positive team player mentality and passion for serving seniors!
• Capacity to participate in on-call and weekend rotation.
• Must possess a valid driver's license.