Assistant Escrow Officer (PGP Title)

About the role

Prompted by the need for precise, caring, and collaborative real estate closings, our team at PGP Title has been delivering seamless, timely transactions since 1999. Based in West Palm Beach, FL, we pride ourselves on fostering an inclusive workplace guided by principles of integrity and teamwork.

Responsibilities

• Assist with closing real estate transactions, acting as a liaison between buyers, sellers, mortgage providers, and other relevant parties.
• Engage in customer service duties, including answering phones and emails, maintaining a clean and welcoming environment, and greeting clients.
• Prepare and review Pre-Settlement Statements, Title Commitments, and coordinate with various departments to ensure accurate information.
• Support the branch in managing databases and other settlement processes, ensuring adherence to business practices and regulatory guidelines.
• Collaborate with Escrow Support Officers and IT Departments to maintain accurate and up-to-date information.
• Follow Escrow Accounting Business Practices, including proper handling of funds and compliance with state and federal regulations.
• Manage daily tasks and reports, ensuring efficient workflow and adherence to established procedures.
• Perform other duties as assigned, demonstrating adaptability and initiative.

Qualifications

• High School Diploma or equivalent
• Minimum of 2 years of general office admin or customer service experience
• Experience as an Assistant Escrow Officer preferred
• Exceptional customer service skills, including the ability to engage with diverse homebuyer demographics
• Strong follow-up skills and attention to detail
• Ability to multi-task and handle fast-paced, demanding work environments
• Effective communication skills, both verbal and written
• Proficiency in Microsoft Office Suite, including OneNote and SoftPro
• Proactive initiative and self-motivation to drive tasks and projects forward independently
• Exceptional time management and prioritization skills to meet deadlines and optimize task workflows

Benefits

We offer a comprehensive benefits package designed to support your health, wellness, and financial security. This includes medical, dental, vision insurance, retirement plans, and paid time off.

Schedule

The Assistant Escrow Officer position requires in-office attendance five days a week in West Palm Beach, FL.